Vivint always looks after the welfare of its clients. It makes sure that every client gets the best equipment and top-notch home security service. To do so, Vivint employs only the best people; from customer service representative, installer, monitoring personnel, and the likes. If you have any questions, issues, or concerns, you can easily contact the customer support anytime of the day and rest assured that they will help you get to the bottom of your concerns.
Vivint Employee System
- Vivint employees have a corresponding identification number and they present their badge number when coming to your home. The authorized representative of Vivint has an ID badge, an official ID number, and wears an authorized uniform. The following achievements are testaments to Vivint’s client-centered customer service.
- Vivint has been in the business for more than 15 years with millions of customers in 21 states across the United States.
- Vivint is the leader of the smart home security system. It continues to innovate to make sure that clients will get the best products and services possible.
Vivint gives the highest customer satisfaction
Vivint continues to provide award-winning services and is recognized by some of the highly reputable award-giving bodies in the industry. Some of these recognitions include the following:
- Vivint was ranked as the highest customer satisfaction among home security brands by J.D. Power. It is the world’s trusted provider of Voice of the Customer insights. In the Home Security Satisfaction Study conducted by J.D. Power in 2017, it found out that Vivint Smart Home is the preferred choice by many clients when it comes to customer service and usage. As a matter of fact, only Vivint made it in the power Circle Rating of Five; making Vivint truly the best in the industry.
- Vivint’s customer care team also received a recognition from the Stevie Awards for Sales and Customer Service. It is a recognition given to the world’s top honors for sales and customer service professionals. Vivint was recognized as the Customer Service Complaints Team of the Year and Customer Service Management Team of the Year.
- Clients are the life and blood of business. It is the primary reason why Vivint makes sure that its products and services are customer-centered. In everything that Vivint does, it focuses on how it can delight customer’s throughput the stage of customer experience. Being recognized as an industry leader in customer satisfaction is one of the achievements Vivint has always been proud of. Vivint continues to strive hard to take care of its customers. To be of help to customers, give them peace of mind, and help them in the best way possible are the core principles of Vivint.